It is accurate to say that issues are incredibly rare and if anything does crop-up, it's usually no more than a loosening toilet seat or someone forgetting which way to turn their radiator valves on. However...
- Your bathroom is likely to have included multiple components from multiple manufacturers and they all offer different types of guarantee and different procedures for calling-upon those guarantees in the unlikely event of something becoming faulty.
- Most manufacturers don't provide any guarantee paperwork and this is common across many product market sectors these days.
- Some do and your installer will leave the paperwork out for you. Please check this in case there are any conditions, notifications, care instructions or forms to send-off.
In the event of spotting a problem
Please check first - is it the product that's faulty or possibly part of the installation such as under-the-surface pipework leaking (very rare) or some cracking in grout etc? If unsure, please send us an email with a photograph and explanation of the problem and we can direct you from there.
With faulty products you normally contact the manufacturer. If unsure who the manufacturer is and if you can't find your paperwork, please contact us and we can give you the details and we will assist you with acquiring a replacement if necessary.
If it's an installation problem then you just have to give your installer a call. Again, if they are Allied Installers we can assist with this and if you don't have their number, we'll make an effort to make arrangements for you.
Please be patient with them. They will try to visit you quickly, but if it's something requires some general maintenance then they will schedule a visit when next in the area.
It's important to remember that the product manufacturer is/was not paid to install your product and vide versa. Manufacturers and installers are completely unrelated. It's a very similar situation with many industries and for example, if you had a kitchen installed and the hob or fridge freezer developed a fault, the manufacturer, Neff or otherwise would deal with that product. Sometimes they may send an engineer, but in most cases the product needs to be returned to the retailer so that it can be sent back to the manufacturer. The manufacturer would then inspect the fault and whether repair it or provide a replacement.
We sell products at heavily discounted prices and do not (unless specified) charge any fees for what we do, while providing so much more service than our peers.
Therefore we can't become obligated to alter the standard industry protocols or manufacturers' guarantee policies.
However, we continue wanting to go the 'extra mile' for our customers in assisted in getting a part and even asked the fitter to pop-in and install it for free, so we will alwasys be keen to help you.
This information is provided in supplementary form as added assistance and does not replace the guarantee information provided by manufacturers and installers. It does not effect your statutory rights. Please consult the guarantee underwriter for full details.