You have 2 types of guarantee related to your bathroom: 


1. Product

  • Your bathroom is likely to have included multiple components from multiple manufacturers and they all offer different types of guarantee and different procedures for calling-upon those guarantees in the unlikely event of something becoming faulty.
  • Most manufacturers don't provide any guarantee paperwork and this is common across many product market sectors these days.
  • Some do and your installer will leave the paperwork out for you. Please check this in case there are any conditions, notifications, care instructions or forms to send-off.
  • The key thing to note is that in 99% of cases, manufacturers' warranties cover the replacement of the product, an equivalent, or a refund to the value of, but manufacturers warranties/guarantees do not cover the reinstallaiton of those products.

2. Installation

  • Subject to their paperwork and any related terms, they usually provide a full 12 month guarantee on all of their workmanship from the date of installation.
  • Please remember that installers cannot guarantee any aspect of your product although they can possibly assist in diagnosis and replacement/re-installaiton.
  • All inlet and outlet plumbing is rigoursly tested throughout the many days of installation. Drainage blockages or reductions in flow following installation are not guaranteed and they do not have the training of facilities for drain unblocking unless it is something simple.
  • In 10 years, any blockage has been proven to be due to the build-up of hair, pet hair! or fabric from washing rugs in the bath!

In the event of spotting a problem

  • Check first, is it the product that's faulty or possibly part of the installation such as under-the-surface pipework leaking (very rare) or some cracking in grout etc? If unsure, please send us an email with a photograph and explanation of the problem and we can direct you from there.


  • With faulty products you need to contact the manufacturer. If unsure who the manufacturer is and if you can't find your paperwork, please contact us and we can give you the details.


  • If it's an installation problem then you just have to give your installer a call.


  • Please be patient with them. They will try to visit you within a day or so, but if it's something requires some general maintenance then they will schedule a visit when next in the area.


  • It's important to remember that the product manufacturer is/was not paid to install your product and visa versa. The manufacturers and the installers are completely unrelated. It's a very similar situation with many industries and for example, if you had a kitchen installed and the hob or fridge freezer developed a fault, the manufacturer, Neff or otherwise would deal with that product. Sometimes they may send an engineer, but in most cases the product needs to be returned to the retailer so that it can be sent back to manufacturer. The manufacturer would then inspect the fault and whether repair it or provide a replacement. 


  • Should the installer visit and find that it is the product that is at fault then they will be at liberty to charge for their call-out and for any requested re-installation costs and time incurred. This is common within the industry.



This information is provided in supplementary form as added assistance and does not replace the guarantee information provided by manufacturers and installers. It does not effect your statutory rights. Please consult the guarantee underwriter for full details.